Contact Us

We're here to help. Choose the right team for your needs.

General Inquiries

Questions about the platform, mission, or features

Email: hello@griotswell.com

Response Time: 24-48 hours

Technical Support

Platform issues, login problems, bugs, or technical questions

Email: support@griotswell.com

Please include:

  • Your account email
  • Browser type and version
  • Screenshot of issue (if applicable)
  • Steps to reproduce problem

Response Time: 24-48 hours
Priority support for paid subscribers

Educational Partnerships

Universities, schools, writing programs, institutions

Email: education@griotswell.com

We offer:

  • Educational institution pricing
  • Bulk student licenses (custom rates)
  • Curriculum integration consultation
  • Teacher training and resources
  • Custom deployment options
  • Educational discount programs

We're committed to making GriotsWell accessible to educational institutions worldwide.

Press & Media

Journalists, podcasters, interviewers, media inquiries

Email: press@griotswell.com

Available for interviews on:

  • Story architecture and narrative diversity
  • Global storytelling traditions
  • Cultural preservation through technology
  • Educational technology and accessibility
  • Decolonizing storytelling education

We can provide:

  • Platform demos
  • Founder interviews
  • Background materials
  • Sample structures
  • Research methodology

Partnership Inquiries

Writing organizations, cultural institutions, community groups

Email: partnerships@griotswell.com

Interested in:

  • Co-marketing opportunities
  • Affiliate programs (30% commission)
  • Bulk licensing for members
  • Joint educational initiatives
  • Cultural consultation projects

Cultural Consultation

Feedback on cultural representation, accuracy concerns

Email: cultural@griotswell.com

We take cultural authenticity seriously. If you:

  • Notice inaccuracies in cultural context
  • Have expertise in a tradition we teach
  • Want to suggest improvements
  • Have concerns about representation

We listen and improve. 400+ hours per structure includes ongoing research and updates based on expert feedback.

Business & Legal

Legal inquiries, terms questions, business matters

Email: legal@griotswell.com

Based in: United States
Serving: Writers worldwide

Office Hours:
Monday-Friday, 9 AM - 5 PM PST

No phone support - Email only allows us to keep costs low and platform affordable.